service

o ur Service

Business team

R & D team

design team

Quality inspection team

after-sale warranty

Packing and shipping

Business team

Yongkang LOHAS Vehicle Co., Ltd has an awesome business team that's really great at what they do. The team is made up of smart and dedicated people who work hard to make the company successful. The leaders of LOHAS are experienced and know a lot about the ebike professional knowledge, helping the company grow and stay ahead of the competition. What makes the team special is how great they work together. They talk and share ideas, making it easy for them to make decisions and get things done. Each person on the team has their own skills, and together, they make a strong and flexible group that can handle any challenges that come their way. The team always thinks about the customers. They listen to what people want and use that information to make products that everyone will love. By staying connected with customers and coming up with new ideas, the team makes sure Yongkang LOHAS Vehicle Co., Ltd stays successful. In short, Yongkang LOHAS Vehicle Co., Ltd's business team is the reason for its success. They're a group of smart and hardworking people who know how to make great things happen. With this team leading the way, LOHAS is ready to keep growing and doing well in its industry.

R & D team

Yongkang LOHAS Vehicle Co., Ltd has an amazing team of 20 people who are like super inventors in our Research and Development (R&D) crew. They're the ones who make our electric bikes and electric scooters really cool and super useful for our customers. These 20 people in the R&D team are like magic makers. They know a lot of stuff and work together to create ebikes and escooters that are not just good but like, really, really good. They use the latest technology and smart designs to make sure our products are the best out there. What's extra special about our R&D team is that they care a lot about what our customers’ think. They listen to what you want and make sure our bikes and scooters are exactly what you need. They're always checking out what's new and making things that are even better than before. So, thanks to our awesome R&D team, LOHAS is the go-to place for the coolest and most useful electric bikes and scooters. They're the reason we're leading the way in making sure you get the best ride ever!

design team

Yongkang LOHAS Vehicle Co.,Ltd has an awesome team of designers who make our electric bikes and electric scooters look super cool and special. These designers are like creative superheroes, working together to give our products a unique and stylish touch. Our design team knows how important it is for things to not just work well but also look fantastic. They use their artistic skills and knowledge to make sure that every LOHAS ebike and escooter is not only reliable but also trendy and eye-catching. These designers are smart and creative people who make sure rides are not just a way to get around but also a cool and fashionable statement. What makes our design team special is that they really care about what you like. They pay attention to what's popular and listen to what customer want in a bike or scooter. By doing this, they make sure that products not only make your ride smooth but also make you stand out with their awesome designs.

Quality inspection team

At Yongkang LOHAS Vehicle Co.,Ltd, our Quality Control team, plays a crucial role in ensuring the excellence of our electric bikes and electric scooter. This team consists of 5 skilled personnel who work diligently to maintain the high standards of our products. To guarantee the reliability and safety of our ebikes and escooters, we implement a thorough inspection process. 30% of the ebike spare parts undergo random inspections to identify any potential issues. This helps us catch any irregularities early in the production process, preventing defects from reaching the final product. In addition to inspecting individual parts, we conduct a comprehensive check of the whole ebike and escooter. This involves a meticulous examination of every component, from the frame to the smallest spare part. By conducting a full inspection, we ensure that each ebike and escooter meets our stringent quality standards before it reaches our customers. Our commitment to quality control is driven by our dedication to providing customers with ebikes that are not only innovative and reliable but also safe for their enjoyment. The LOHAS QR team's efforts contribute to the overall satisfaction and trust that our customers place in our products.

after-sale warranty

At LOHAS, we provide 12-month warranty for our products. Your satisfaction is our priority, so if you ever have any questions or concerns, don't hesitate to reach out to us. We're here to help and ensure that you have a positive experience with our products. Feel free to contact us anytime, and we'll do our best to assist you. Thank you for choosing LOHAS – where your peace of mind and product satisfaction are our commitments.

Packing and shipping

At LOHAS, we take pride in making your electric bike and electric scooter experience hassle-free from the get-go. Our eBikes and escooters come securely packaged in carton packaging, ensuring that they reach you in top-notch condition. The eBike &escooter is already 95% assembled, saving you time and effort upon arrival. We understand that every customer is unique, so we offer flexible shipping options to cater to your preferences. Whether you prefer the cost-effectiveness of sea shipping, the speed of air transport, or the efficiency of train delivery, we've got you covered. It's all about making your journey with LOHAS as smooth as possible. So, sit back, relax, and look forward to enjoying your new eBike&escooter. We've taken care of the details, so you can focus on the excitement of hitting the road with your eco-friendly and convenient mode of transportation. LOHAS is here to make your eBike&escooter experience not only enjoyable but also straight forward right from the moment your eBike&escooter leaves our hands to when it arrives at your door.

F AQ

C ontact Us

1.Q: Can I get some samples?

A: YES，sample order is welcome to quality and market test. Samples can quickly help customers confirm the quality of the product and deepen their understanding of our products as quickly as possible.

2. Q: What’s the delivery time?

A: Generally, Mass production, it will take 30 to 60 working days after your advance payment. The specific delivery time depends on the specs and the quantity of your order.

3. Q: How do you ship your sample?

A: for sample order , By air express is suggested on account of its rapidity and convenience ,Also DDP door to door(tax paid) service can be offered for customers in EU , North America ，Japan and Australia.

4. Q: Do you have samples ready to ship?

A: Yes, A few samples of our popular models （KCES002,KCES005,KCMTB034）are available. Ready to ship Samples do not support customization in components.

5. Q: Can I mix different models in one container?

A: Yes, different models can be mixed up in one full container. and each item should reach our MOQ.

6. Q: How does your factory do regarding the quality control??

A: Quality is priority. Every product will be fully assembled and carefully tested before packing and shipping. we have Guarantee 1 year for the whole bike & 2 year for the battery & 3 years for the frame.

7. Q: What is your terms of payment?

A: T/T is the main payment terms, other payments can also can be negotiated. Bulk order is 30% T/T as deposit, Balance before delivery, sample order is 100% T/T (Alibaba insurance order and payment also works).

8.Q: Which colors are available? Can we attach our logo or brand on the bicycles?

A: The colors can be customized. Your logo or brand can be attached as your requirements. If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.